Will my ABLY™ tee shirt or hoodie repel and not absorb every single type of stain, dirt, or liquid?
Is ABLY™ Apparel absolutely perfect? Of course not, nothing is. It probably will absorb dirt, charcoal, or anything else for that matter if it is rubbed or ground into the garment. Since that is not a particularly likely scenario, we can say that if you do accidentally spill wine, coffee, or other liquid on your pristine ABLY™ tee shirt or hoodie, it’s probably a good idea to sprinkle a few water drops on it, or just flick it off. Last updated: Mon, Jun 6 2016 8:14 pm EDT
What makes ABLY™ tee shirts and hoodies different than other clothing that claims to be repellant?
While most, if not all, other clothing claiming to be repellant are made with petroleum-based synthetic materials (nylon, polyester, etc.), ABLY™ Apparel is 100% natural premium cotton, no synthetics and no nanoparticles. FILIUM™, our trade secret patent-pending technology, allows us to create natural fabrics and clothing that repel stains, liquids and odors, and have them retain the natural feel, soft touch, and breathability that most of us humans prefer. Last updated: Mon, Jun 6 2016 8:19 pm EDT
How many times can I wear an ABLY™ tee shirt or hoodie in regular use before I have to wash it?
ABLY™ Apparel has been wear- and performance-tested for several years now, both in-house and by independent labs. We’ve also had some folks wear ABLY™ tee shirts in the gym for a month, and for more than a week at a time in hot and steamy places like Cuba and India. They were all astounded that their shirts stayed odor and stain free. As such, ABLY™ tee shirts and hoodies will need to be washed only infrequently (as little as once or twice a month), depending on just how much it has been worn and for what use. Last updated: Mon, Jun 6 2016 8:19 pm EDT
Are there are any special laundering instructions for an ABLY™ tee shirt or hoodie?
As with other premium cotton garments, we recommend washing ABLY™ apparel in cold water with a mild detergent only (no bleach or no other additives). Then you may machine dry on medium heat. To be completely eco-friendly, you can hang dry your ABLY™ tee shirt or hoodie – our clothing does not need to be tumble dried to resist stains and odors. Last updated: Mon, Jun 6 2016 8:19 pm EDT
How many wash cycles can an ABLY™ tee shirt or hoodie go through before it loses its stain, liquid and odor repelling properties?
The apparel industry estimates that cotton garments have an average life of 30 to 40 washes. Since you don’t need to wash your ABLY™ tee shirt or hoodie as often as other clothing, and if you follow our care instructions when you wash, we estimate that your ABLY™ garment’s superior stain/odor/liquid resistant properties should last you for an even longer period of time. Last updated: Mon, Jun 6 2016 8:19 pm EDT
What is FILIUM™ and how does it work?
FILIUM™ is our proprietary, trade secret, and patent-pending technology that allows natural fabrics to repel and not absorb sweat, most liquids, stains, and odors, while maintaining their soft feel and breathability. All of our ABLY™ apparel items are “FILIUM-activated”. FILIUM™ permits natural fabrics to be non-absorbent, which means two things: liquids and stains are not retained in the fibers of the fabric, and sweat is allowed to evaporate naturally through the fabric (just as it would if you are wearing nothing). Last updated: Mon, Jun 6 2016 8:19 pm EDT
Is the FILIUM™ technology safe?
The core technology of FILIUM™ is manufactured in accordance with bluesign® standards for sustainably. FILIUM™ does not contain any nanoparticles, silver, or harmful chemicals that can leach into your skin. Last updated: Mon, Jun 6 2016 8:19 pm EDT
Are ABLY™ Apparel garments anti-microbial?
ABLY™ 100% cotton apparel is "FILIUM™-activated". We cannot and do not make the claim that ABLY™ clothing is "anti-bacterial". However, FILIUM™-activation means that our ABLY™ tee shirts and hoodies do not absorb and retain many microbes found in human sweat, which cause garments - including most synthetic active wear - to retain odor. This is why you can wear and workout in an ABLY™ shirt or hoodie for days on end and it will still smell fresh. Last updated: Mon, Jun 6 2016 8:19 pm EDT
How many pledges can I make to the ABLY™ Kickstarter campaign?
You can make only one single pledge for the ABLY™ Kickstarter campaign. However, you can change pledge level to any open reward tier up until the campaign is over. Last updated: Mon, Jun 6 2016 8:19 pm EDT
Will there be an option to add on to or increase a Kickstarter pledge?
Yes – when the ABLY™ Kickstarter campaign is over, we will send out a survey to all ABLY™ backers, and the survey will have an option that allows a backer to add on as many ABLY™ products as you would like. Last updated: Mon, Jun 6 2016 8:19 pm EDT
I’m trying to pledge, but how do I let you know my gender, size, style and color?
Two weeks after the ABLY™ Kickstarter campaign concludes, we will be sending to all ABLY™ backers a link to a survey. The survey will allow each ABLY™ backer to choose the items he/she has ordered based on the pledge level they selected. This includes their gender, size, style, and color. Backers will also have the opportunity to add on additional additional ABLY™ products. If your pledge level has multiple items, you will be able to select each one individually. Last updated: Mon, Jun 6 2016 8:19 pm EDT
When do you anticipate shipping my ABLY™ tee shirts and hoodies to me?
We will make every effort to ship out your product as soon as possible. We currently anticipate shipping ABLY™ products to backers in September. Last updated: Mon, Jun 6 2016 8:19 pm EDT
What happens if I order the wrong size tee shirt or hoodie? Do you permit exchanges?
Yes, we will gladly exchange an item within 21 days after we ship you the product. All we ask is that you cover the shipping cost of the return and replacement. Last updated: Mon, Jun 6 2016 8:19 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.